Frequently Asked Questions
Find answers to common questions about our artisanal treats
Are your chocolates suitable for people with nut allergies?
While many of our chocolates do not contain nuts, all our products are handcrafted in a facility that processes peanuts and tree nuts. We cannot guarantee a 100% nut-free environment.
How should I store my artisan chocolates?
To maintain freshness, store your chocolates in a cool, dry place between 60-68°F (15-20°C). Avoid refrigeration as it can cause sugar bloom and affect the texture.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated selection of dark chocolate truffles and bars that are 100% plant-based and dairy-free.
What is the shelf life of your truffles?
Because we use fresh ganache and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery.
Can I customize a chocolate box for a gift?
Absolutely. Our 'Build Your Own Box' feature allows you to select specific flavors and include a personalized gift message at checkout.
Do you ship during warm summer months?
Yes, during warm weather we use insulated thermal liners and frozen gel packs to ensure your chocolates arrive in perfect condition.